Tropisino — Privacy Policy
This Privacy Policy explains how Tropisino collects, uses, stores, and protects personal data submitted by users of the platform. It applies to all visitors and registered account holders interacting with the Tropisino website and related services.
Information We Collect
Tropisino collects several categories of personal data in connection with account registration, gameplay, and payment processing. These include:
- Identity data — full name, date of birth, residential address, and government-issued identification used for KYC verification.
- Contact data — email address and phone number used for account communication.
- Payment data — details related to deposits and withdrawals, including payment method type and transaction history, excluding full card numbers stored by third-party processors.
- Technical data — IP address, device identifiers, browser type, and operating system collected automatically during site visits.
- Usage data — gameplay history, session duration, and interaction with site features.
Data is collected directly from the user during registration, deposit, and verification processes, as well as passively through technical means during site use.
How We Use Your Information
Personal data collected by Tropisino is processed for defined operational purposes. Identity and KYC documentation are used to verify user age and identity prior to enabling withdrawals, in line with standard anti-fraud and anti-money laundering obligations applicable to online gambling operators. Payment data supports transaction processing, reconciliation, and dispute resolution. Technical and usage data is analyzed to maintain platform security, detect irregular account activity, and improve service stability. Where a user has provided explicit consent, contact data may be used to deliver promotional communications; this consent can be withdrawn at any time through account settings or by contacting support. Data is also processed where necessary to comply with regulatory reporting obligations and respond to lawful requests from competent authorities.
Data Protection and Security
Tropisino applies administrative and technical safeguards intended to protect personal data against unauthorized access, alteration, or loss. Access to stored personal data is limited to personnel who require it to perform verification, support, or compliance functions. Payment-related data is handled in coordination with third-party payment processors operating under their own security standards. Data transmitted through the platform is protected using encryption protocols common to online financial services. Retention periods for personal data are determined by the operational and legal requirements applicable to identity verification and transaction records, after which data is deleted or anonymized where no longer required. Users are advised to maintain confidentiality of their own login credentials, as account security also depends on safeguarding access details on the user’s side.
Cookies
Tropisino uses cookies and similar tracking technologies to operate the website and understand how it is used. The following categories apply:
| Cookie Type | Purpose |
|---|---|
| Essential | Enable core site functions such as login, session management, and secure navigation |
| Performance | Collect anonymized data on page load times and error occurrence to support site stability |
| Functional | Remember user preferences such as language or display settings |
| Analytics | Track aggregated usage patterns to inform platform improvements |
| Marketing | Support delivery of relevant promotional content, where consent has been given |
Users can manage cookie preferences through their browser settings, which may restrict certain non-essential cookies without affecting access to core account functions.
Your Rights
Depending on the user’s place of residence, applicable data protection legislation may grant specific rights regarding personal data held by Tropisino. These commonly include the right to request access to data held, correction of inaccurate information, deletion of data no longer required for legal or operational purposes, and restriction of certain processing activities. Users may also have the right to object to processing based on legitimate interest and to request a copy of their data in a portable format. Where EU or UK data protection law applies, these rights are exercised in accordance with the General Data Protection Regulation or the UK Data Protection Act 2018, and complaints may be directed to the relevant national supervisory authority if a request is not resolved satisfactorily. Requests can be submitted through the channel described in the Contact Information section below.
Contact Information
Questions regarding this Privacy Policy, or requests related to personal data held by Tropisino, can be submitted through the support contact channel available on the platform. Users are encouraged to include relevant account details when submitting a request to allow for proper identity verification before any data-related action is taken.